1. General Rule
Under Article 15/1-ğ of the Distance Contracts Regulation, Pedigre Pro is a digital service performed instantly in electronic form (including access to educational content). With the explicit confirmation you give at the time of purchase, you fall outside the scope of the statutory right of withdrawal once your access to the service has been opened (see Section 6 of the Distance Sales Agreement).
2. Exceptional Cases for Refund
A refund will be considered upon your request in the following situations:
- Your payment was received but access to the service was never provided (technical error),
- Duplicate (more than one) payment was received for the same period,
- An unauthorized or erroneous transaction caused by the payment institution has been identified.
3. Cases Outside the Scope of Refund
A membership period for which access has been provided and used will not be partially or fully refunded solely on the grounds of "change of mind" (see Section 6 of the Subscription Agreement).
4. Non-Renewal / Cancelling an Unapproved Payment
Because Premium membership does not renew automatically (see Section 4 of the Subscription Agreement), you do not need to "cancel" an active subscription — you can simply let the membership end on its own by not making a new payment for the next period. If you wish to cancel a payment notification you have submitted but that has not yet been reviewed and approved by an administrator, you may send a request to pedigrepro@gmail.com; this request will be processed within 30 business days at the latest.
5. Refund Timeline
Approved refunds are returned to the method used for payment within 30 business days at the latest, subject to the processing times of the relevant payment institution.
6. Contact
For refund/cancellation requests: pedigrepro@gmail.com